Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate

User journey mapping and layering a wider context of ideas is useful in so many situations from starting a project to digging deeper on ways to make it better.

Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience.

Throughout this self-paced video class I’ll teach you to:

- Put yourself in your user’s point of view and organize your ideas using a sequence of steps which becomes a journey.

- Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.

- Use mapping to explore what may be most useful to focus next on a project.

- Some examples discussed for creating journey maps, whether you’re planning:

    - A website update

    - A complex service involving different customers, teams, and applications

    - Or you’re hosting a gathering that you’d like to think through thoroughly

This class is for:

- People early in their practice, learning the tools of UX and service design.

- People looking to collaborate on the ideas and establish enough consensus before building something.

- Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.

What you get:

9 videos, 47 minutes total. Videos included:

- Introduction

- When it's Time to Map

- Tools for Mapping

- Journey Map Project: Overview

- Project Step 1: Setting a Goal

- Project Step 2 and 3: the User and Their Journey

- Project Step 4: Adding Wider Perspective

- Project Step 5: Learning and Deciding

- Conclusion: Reflection and What's Next

You also get 2 example journey map images referencing the project in the video.